Automated Dunning & Collections

Core Purpose: Systematic collection process with escalating reminder levels and automated workflows.

Key Features:

• Five-Level Escalation: From friendly reminders to legal action preparation with customizable intervals
• Fee Management: Automatic dunning fee calculation and application
• Customer Controls: Individual dunning blocks, grace periods, and custom parameters
• Template System: Multi-language dunning letters with personalization tokens
• Integration: Automated handoff to collection agencies with complete documentation

Business Value: Improves collection rates, reduces bad debt, and maintains professional customer relationships.